Frequently Asked Questions

About My Own Filo

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About My Own Filo

The website store is open 24/7.

Office and customer support hours are Monday-Friday from 10:00 AM – 5:00 PM ET

Who are the founders of My Own Filo?

We aim to ship out within 3 days of ordering and expect it to be delivered within 7 days. Shipping times vary depending on location and unknown circumstances.

What does the name 'Filo' stand for?

You will receive a confirmation email with a Tracking # when your package has shipped.

Product information

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Are the products of My Own Filo safe to use?

Yes, our products are made from body-safe materials such as medical-grade silicone and hypoallergenic plastics. They undergo extensive testing to ensure the highest quality and safety standards.

Are our products waterproof?

Ja, veel van onze producten zijn volledig waterdicht en kunnen veilig worden gebruikt in de douche of het bad. Controleer de productbeschrijving voor specifieke details.

Hoe onderhoud en reinig ik mijn product?

Clean your product after each use with warm water and a mild antibacterial soap, or use My Own Filo's Tool Cleaner. Make sure the product is completely dry before storing it.

Medical application

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Can My Own Filo help with pelvic floor issues?

Yes, our products are designed to provide support for pelvic floor issues. They can be used complementarily with pelvic floor exercises. If you experience any discomfort or issues, it's important to always consult with a medical professional.

Are the products of My Own Filo covered by health insurance?

Reimbursements vary per health insurer and policy. Pelvic floor physiotherapy is sometimes covered by basic insurance (e.g., for urinary incontinence), but aids often require additional insurance. Contact your insurer for specific information.

Are the products exclusively for medical purposes?

No, our products are versatile. They can be used as support for pelvic floor training and medical applications, but also for enhancing intimacy, pleasure, and optimizing personal experiences.

Can the products help in achieving an orgasm?

Yes, our products are designed to provide a stimulating effect, which can contribute to achieving an orgasm. They offer multiple intensity levels and settings for a personalized experience.

Usage and Functionality

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Are the products discreet to use?

Ja, onze producten zijn ontworpen met stille technologie om een discrete en comfortabele ervaring te bieden.

Can I adjust the intensity of the products?

Yes, most products have multiple intensity levels and settings that you can adjust to your personal preference.

How are the products charged?

Our mechanical products are rechargeable via USB, providing convenience and durability. Please refer to the manual for specific charging instructions.

Orders and Delivery

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How fast will my order be delivered?

Bestellingen worden doorgaans binnen 1-3 werkdagen geleverd. Je ontvangt een track & trace-code om je levering te kunnen volgen.

Is de verpakking discreet?

Yes, we guarantee that all orders are shipped in neutral, discreet packaging without any mention of the contents or our brand.

Can I return my order?

For hygienic reasons, we only accept unused and unopened products within 14 days of receipt. Please contact our customer service for further instructions.

Customer Service

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I need help with my product, what can I do?

Our customer service is ready to assist you. You can reach us via email, phone, or the contact form on our website.

What if my product is defective?

If your product is defective within the warranty period, we will replace it free of charge. Please contact us with your proof of purchase, and our customer service will assist you further.

Can I get advice on which product is best for me?

Yes, our expert team is happy to assist you in choosing a product that suits your needs. Feel free to contact us for personalized advice.

Sustainability

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How sustainable are the products from My Own Filo?

Our products are made with eco-friendly materials and are designed to be durable. We use rechargeable designs to reduce waste. Our packaging is minimalistic and recyclable.

What does My Own Filo do for social responsibility?

My Own Filo is committed to breaking taboos surrounding female health and sexuality. We support educational initiatives and collaborate with organizations that assist women worldwide.