Privacy Policy

Last updated: November 14, 2022

We collect certain data from the orders placed on our website. More information about our privacy policy can be found on this page.            

About My Own Filo
Filo is a brand of the company My Own Filo B.V. For more information about My Own Filo B.V. see the heading company details on our website. for contact details, see the heading; customer service My own Filo

Personal data and data processing
To provide great and personal service, My Own Filo needs some information about you. The reason we ask for this data, is because it’s crucial for us to complete your order. Without this information this wouldn’t be possible. When you place your order on our website, the following data is collected;

Identity information
This is the information you fill in during the order- or registration process:

- Name
- Address
- Postal Code
- City
- E-mailaddress
- Date of Birth

This data is used to process your order and bring your package to you as soon as possible. Your email address is necessary to send you your order confirmation, so you possess proof of your order. Your email is also used for communicating about your order. Your email won’t be used for marketing purposes unless you give us consent.

Payment information
When registration of payment information we only note the total amount paid and your payment method ( MasterCard, VISA, PayPal and iDeal). Of course your banking information won’t be saved and is every payment method secured.

Traffic information
With traffic information we mean, registering an IP-address*, installing a cookie**, registering of your clicking patterns and analyzing your navigation on our website. With this trafficking information we analyze the surf behavior of our visitors. We see how the navigation is used, what pages are visited and what products are ordered, so we can improve the knowledge, functionality and content of our website.

* an IP-address is an internet Protocol address that directs to a unique place on the internet. This could mean that in some cases it will directly direct to the computer of a visitor. This information is essential to send the right pages to the right computer via the internet.

** a cookie is a collection data, a registry file, that brings a website tot he hard drive of a computer to save them there. A cookie doesn’t  identify the visitor, but the computer.  Our website installs a
cookie to link the best ordered products to your computer ( this way your shopping bag will only be visible to you). To see what cookies are placed on our
website, see our cookie page.

Goals and data processing
In the text below is shown for what purposes My Own Filo collects your data. My Own Filo has the following specific purposes envisioned with processing your data:

My Own Filo processes identity information for
administrative purposes, such as:
- The processing of your order.
- The delivery of your order on the address chosen by you.

My Own Filo processes payment information for administrative purposes, such as:
- Payment of your order
- My Own Filo processes trafficking information for cummunicative purposes, such as; The improvement of our user-friendliness of the site

Interlinking by our website
The website of My Own Filo could contain third parties or links to other sites that are not under the management of My Own Filo. My Own Filo is in no way responsible for the content or compliance of the privacy rules by the management on the concerning sites. The inclusion of links to other sites doesn’t imply consent of My Own Filo in relation with the content of concerning sites.

Secured pages
The online payment methods are secured. The online payment methods are secured. The pages are protected with SSL, which causes your data to be encrypted when sent so that third parties to see you (credit card) information. You can check the security by going to the payment site and right-clicking to choose ‘specifications’. You’ll now see a page with the connection information. At ‘connection’ you’ll see that it’s a SSL-connection. Your credit card information, such as the number and expiration date will of course not be saved.

Time of storage
To provide our service as best as possible, we store the information you fill in. This information will be stored  during the period that you have an account for our website.

Origin data
The data My Own Filo processes that we get from visitors and customers, is filled in by the visitor itself when the order form is filled in.

Distribution of information
Filo is part of My Own Filo. Your information can be shared by us between different companies of My Own Filo. This is done when it could cause order to process more smoothly.

My Own Filo distributes your data to a limited circle of third parties that processes the data for administrative purposes:

- Payment providers: for the processing of payment traffic we distribute your information, depending on your payment method, to PayPal (Europe) S.à.r.l. et Cie, Stichting or CM Payments B.V..

- Transporters: to sens your package, we distribute your address to the transporters of your package: PostNL, DHL, DPD, GLS and other European certified transporters.

- Data-analysis: to keep improving our website, we could give information to parties that help us perform a data analysis ( Google Anatlytics, )

- Sales tracking: to hand out certain awards for transactions, we ( in some cases ) distribute information to marketing channels (, Google AdWords.

- E-mail marketing: if you apply to our newsletter, your information will be shared with Klaviyo (125 Summer St Floor 6, Boston, MA 02111, US), dependent on in what period of time you applied to our newsletter

My Own Filo will not distribute your information to third parties, as far as law- and regulations oblige us to. The information is exclusively for the purposes explained in this privacy policy.

Rights of visitors and customers
As a visitor or customer of our website you have the right to contact our E-commerce department with the request to be informed if the organization processes your information.  The E-commerce department will answer within four weeks with a written statement about what information is being processed, for what purposes this information is being processed, how long this information will be stored or on what criteria this happens and where this information is from, to who they’re distributed to and for what purposes this is done.

When it’s clear we process your personal information and what information, there are a few possibilities, as shown down below.

When data appears to bie unnecessary, not filled incomplete or factually wrong, it’s possible to request a rectification.; we will improve, add or hide the information as soon as possible

Another option is to is to ask us to remove your data. We’ll check if your data does indeed need to be removed. To make this choice, we use all suitable privacy laws. When concluded that your data should be removed, we will delete the data as soon as possible.

There also the possibility to request a limitation of the processing. This would mean that your identity information can only be stored and not processed any further. This request can be placed when you state that we’re processing wrong identity data about you, or when you don’t want us to delete your data. Next we check if you have the right for the limitation of the processing. To make this choice, we use all suitable privacy laws. When the limitations of your personal data is cancelled by us, you will
be notified.

All requests shown above can be handed in by
contacting our E-Commerce department.

When you decide you don’t want to receive our newsletter anymore, you can send us an email or unsubscribe with the unsubscribe link in our newsletter.

When you have complaints about the way we deal with your data, let us know, so we can get on it. When you are not satisfied after contacting us, we advise you to file a complaint with the Authority Identity data.

The people that act under the authority of the responsible, the responsible themself and those who have access to the personal information, are obliged to the secrecy of the personal information they get to know, except when the law or regulations oblige them to take note of it.

To prevent insight into your personal information by unauthorized people, My Own Filo has taken various security measures, among measures against unauthorized access, unauthorized usage, unauthorized changes, unlawful and unintentional destruction and unintentional loss.  

If you still have questions about the protection of your privacy during your visit on our website, don’t hesitate to contact us by phone, email or a letter.

My Own Filo could apply changes to this privacy policy when certain developments occur with for example, technology, legislation, processes or distribution. Changes will be announced on this website.